Auto Interior and Upholstery puts the utmost pride in workmanship and sells only the highest quality products.  However, if for some reason you find it necessary to exchange a product, you must follow these instructions:
 

First and foremost, the product to be exchanged must be in original condition.  There cannot be any holes (this includes hog ring holes on leather seat covers), tears, marks, cuts or soil of any kind on the product to be exchanged.  This applies to all products, even if an incorrect product is shipped to you--Do Not Cut Or Alter Product In Any Way--it will not be returnable.  A product that has been altered or cut cannot be returned, even if an incorrect product was shipped to you and you cut or altered it.  Be certain that you dry fit the product you have purchased, as specified in the installation instructions for your specific product listed below and on the website, before you cut or alter it.  No refunds on altered products. ALWAYS inspect the product you receive before starting installation.  When you receive your product, look at the tag on the box and make sure you received the year, make, model and the color you ordered before starting any installation.

Professional installation is advised for all products.  Products that have not been installed professionally may have their warranty voided.  Improper installation will void warranty on all products.  See "Carpet Installation Instructions" and "Seat Cover Installation Instructions" for installation information before you install your product.  Do not cut (including hog ring holes on seat cover sets) or alter products in any way until you are certain that the product you have received is the correct product.  Do not dispose or cut your old seat covers until you have made sure you have the correct seat cover set and your new seat cover set is completely installed.  If cut or altered, your new product will not be returnable for any reason. 

All exchanges or returns must have prior approval from Auto Interior and Upholstery. No product will be accepted for exchange or return without prior authorization.  Customer must phone for exchange instructions, please do not e-mail with questions or problems. Within one hour after order is placed, ACC original carpet colors cannot be changed without incurring restocking fee.  If you have ordered a special order or non-original carpet color it cannot be changed after one hour since product is already in production.  Special order and non-original carpet colors are not returnable and not exchangeable under any circumstances. 

If you wish to return a product, the product to be returned must be in it's original box, and the complete set (if the product is ordered as a set) all must be received within 10 days of customer's receipt of product. Absolutely no exchanges (or returns) will be accepted after 30 days of order date, no exceptions (even if you, the customer, have received prior authorization, but failed to exchange or return the product within the 30 day period.) If you have authorization for a return, please exchange your product promptly.  If you would like Auto Interior and Upholstery to send a UPS call tag to pick up your product to be exchanged (pick up and delivery are limited only to the address that product was delivered to originally, without exceptions), an additional  $10.00 fee will be charged to your credit card plus the additional shipping charges. However, if you are returning a defective product there will not be a fee for this service or additional shipping charges.

ALL items that are returned that have been cut or altered, regardless of whether or not prior authorization was issued under false pretenses, will be destroyed upon receipt, without notice to the customer.  Do not return products that have been cut, altered or glued, you will not receive a credit or exchange under any circumstances. ALL unauthorized returns (including, but not limited to, special orders on any product, special order colors on carpet, or any product without prior authorization and a return authorization number has not been issued from Auto Interior and Upholstery) will be shipped back to the customer without notification, at the customer's expense, no exceptions. ALL items that are refused by the customer, regardless of reason, are subject to a 20% restocking fee on the original product price and shipping charges will not be returned. Do not mail product directly to the manufacturer without contacting Auto Interior and Upholstery for return authorization number.  Auto Interior and Upholstery will not give refunds or exchanges for any product mailed directly to the manufacturer without prior MRA number, customer will be responsible for retrieving product from the manufacturer at customer's expense, or after 30 days, if product is not retrieved from the manufacturer by the customer, it will become the property of the manufacturer--no return or replacement will be issued directly from the manufacturer.  No return or replacements will be issued by Auto Interior and Upholstery if product is mailed directly to manufacturer, no exceptions.

If customer falsely claims that the product that they received is defective or that the color and color number that they received is not the color and color number that was ordered by them and a call tag is sent in good faith by Auto Interior and Upholstery to retrieve product, the customer will also be charged a fee for the call tag which will be at the discretion of the manufacturer of the product.  The fee assessed Auto Interior and Upholstery for the call tag by the manufacturer of the product will be passed on to the customer of the non-defective product and will be deducted from the credit issued to the customer along with the 20% restocking fee.  No shipping costs will be returned.

In the unlikely event of a part being manufactured incorrectly on leather or leatherette/simulated leather seat covers, Auto Interior and Upholstery reserves the right to repair the original part that was shipped to the customer.  Customer must contact Auto Interior and Upholstery of incorrect or defective part within 10 days of receipt by phone. Item may be picked up for inspection or returned at the customers expense.  It will then be determined by the manufacturer if the said "defect" will impact the product after installation.  If the said "defect" will impact the product after installation, it is up to Auto Interior and Upholstery's discretion to repair the said piece or replace it. Customer must return the complete part in question without alterations, cuts, glue, etc. 

Once the part(s) to be repaired (or in the case of an incorrect or defective part being reshipped) has been corrected, the product will be shipped only by normal UPS ground, any shipping other than UPS ground that is requested by the customer will be at the expense of the customer.  Exchanges will be for items identical to original order only, no color changes, etc allowed.  A credit will be issued only after the original product (in unaltered, new condition) is received, found to be defective or incorrect, and found to be without cuts or alterations, glue, etc that were made by the customer or customer's installer.  No money will be returned to customer for altered products, or products that have been cut or glued, etc in any way.  Auto Interior and Upholstery is not responsible for labor that customer may have hired to install seat covers.  If there is an installation problem, customer must deal with the installer/agent that they have hired.  It is advised that you hire an installer only after you have asked for references and thoroughly check out your installers policies and warranty against workmanship and errors during installation.

Please note: On leather and simulated leather seat covers, please be sure that your vehicle has the factory stock seats.  The seat covers that we sell fit factory stock seats only.  If your seats have been replaced or switched with another year, make or model vehicle these seat covers will not fit your vehicle.  The customer is responsible for providing accurate and correct vehicle seating information.  In the event that the customer places an order and finds that the seats have been replaced or switched with another year, make or model vehicle, seat covers will only be replaced at an additional cost to the customer (the list price of new seat covers as priced on our website, no discount or exchange) and Auto Interior and Upholstery will not be responsible for any replacement cost, including return shipping and the cost of shipping new covers to the customer. Since all seat covers are special order items, the originally ordered seat covers will not be accepted for return, exchange or refund. There is no exception to this rule.

All product returns (no exchanges are given without incurring this fee) are subject to a 20% restocking fee on the original product price (with the exception of a special order item), and the original shipping charges will not be returned. These fees will be deducted from the original price before a credit is issued.  Original shipping charges, and any additional shipping charges incurred by Auto Interior and Upholstery, including but not limited to, a fee for any call tag issued on a non-defective return will be deducted before a credit is issued.

No call tag will be issued without a picture from the customer clearly showing that there is a problem with the product that that was received.

Please be certain that you order the correct vehicle year, vehicle model and color for your specific vehicle before placing your custom or special order.  Custom or special orders (including, but not limited to, all seat covers and custom or special order color(s) on carpet/seat covers, embroidery on seat covers and custom inserts, floor mats with embroidery) on any item are not returnable or exchangeable.  On sale items and on all special order items, all sales are final.

Custom or special colors on carpet (colors not suggested as original by the manufacturer for that particular year vehicle. Molded vinyl floor coverings on some model vehicles.) are special (custom) orders and not returnable or exchangeable (No Exceptions). One hour after order is placed, no color changes on ACC suggested carpet colors will be made on carpet without incurring a restocking fee. Please ask representative if the color you choose for your carpet is suggested by the manufacturer for that year, make and model vehicle. Special order (non-manufacturer suggested original colors) carpet colors cannot be changed after one hour of placing your order since your product is already in production and is being manufactured specifically for your order.  In the unlikely event that a special order item is defective, it will be replaced only by the exact color and item number as the order was originally replaced.  No color changes will be made on a defective special order item.

The sales representative may suggest a manufacturer's suggested carpet color for your vehicle's carpet. However, the customer should look at the suggested color on our color chart and make the final decision whether it is the color in their vehicle.  Manufacturer's suggested carpet colors that are received by the customer will still be subject to a 20% restocking fee if customer wishes to return or exchange because of color choice.  If you feel that the manufacturer's suggested carpet color is not what you have in your vehicle, simply send a color sample to Auto Interior and Upholstery so that we can match it up for you prior to the sale.

Colors vary from dye lot to dye lot. There may be a + or - 5% dye lot change. With leather, grain and color may vary from dye lot to dye lot and from hide to hide.  Also, the age of the original product, soil, sun fading, and various other factors make it impossible for a perfect color match, even on leather samples supplied by Auto Interior and Upholstery due to dye lot variance.  Auto Interior and Upholstery is not responsible for color variations (even on supplied leather samples due to dye lot variations, online sample pictures included) and product will therefore not be returned solely because of the color--no exceptions.  If you have a question about the best color choice for your product, please mail a sample (dye lots will vary even on samples that are mailed to customer) of your existing carpet or seat cover to:  Auto Interior and Upholstery, 3508 Upland Ave, Lohrville, IA  51453.  Our expert staff will then be able to match up the closest and best color for your product.

Auto Interior and Upholstery takes pride in it's highly trained and helpful sales personnel, who answer all questions to the best of their ability and knowledge.  However, this return policy will supersede all allegations, expressed or implied, by sales personnel. 

Auto Interior and Upholstery will not be responsible for any charges incurred by the customer for installation of any product, regardless of the reason.

We do not sell to any individual or company with a credit card billing address outside of the United States and we do not ship outside the 50 US states.  All orders deemed to be fraudulent by Auto Interior and Upholstery will be void without notification to the person who placed the order.  All orders must be accompanied by a working US telephone number of the actual credit card holder.

On "sale" items, cut yardage for fabric or carpet, custom work and on all special order items all sales are final.

In the event that a product is returned that has been cut, glued or altered in any way by the customer (including permanent markings on carpet made by customer), the product will not be returned or reshipped to the customer and a refund will not be issued.  Instead, the product will be destroyed upon receipt without notice to the consumer who returned it.  No product that has been cut or altered in any way (including permanent markings on carpet made by customer) is returnable or exchangeable and all products are inspected upon receipt to ensure that no altered product is returned. No return or exchange will be given on any item that has been cut, glued, installed or altered in any way (including permanent markings on carpet made by customer). We do not knowingly issue return authorization numbers to any consumer who has done so to his/her product.

In the event that additional charges are incurred by Auto Interior and Upholstery's merchant account due to a fraudulent act or misrepresentation by a customer, the additional charges will be charged to the customer.  Once a custom or special order is placed and processed, it cannot be cancelled, refused or returned. 

**Please be aware that occasionally we do have misprints and errors on our website, we are only human after all, and no malice or misrepresentation is intended. We regret any inconvenience. We will not, however, honor any errors printed on our website, whether the error is in the description or price.  Auto Interior and Upholstery will not honor any error or misprint, and will not be held accountable for any errors on our website regardless whether they are on the description or price. Therefore, no return shipping will be paid by Auto Interior and Upholstery on any orders due to misprints or errors on our website on non-defective products or any other product or products ordered at the same time.  A non-defective product is a product that has no physical defects in the molding aspect of the product (in regard to carpet) or the sewing of the product (in regard to seat covers) as it pertains to the specific year, make and model that the product was ordered and manufactured for.

Auto Interior and Upholstery will not reimburse a customer for "third party" work done on a product received, regardless of the issue.
 

Samples Sent To Us

Any sample sent to us will not be returned.  Please do not send floor mats, door panels, etc as they will not be returned.  We are not responsible for returning any item shipped to us.  If the customer has shipped such an item to us, it is the customer's responsibility to send return shipping.  We will not pay return shipping for any item that is shipped to us for sample purposes.  We are not responsible for any lost items.
 

Asking For An Address Change or Correction After Your Product Has Shipped

Asking for a change or correction in an address after it has shipped, regardless of the circumstances, will cost an additional $11.00 (even if we attempt to change the address with the carrier unsuccessfully). This is the charge that we are charged by the manufacturer and we will pass it on to you without exception.  Please read your receipt and report any problems of this kind immediately by phone (no email, please). If we take your order, it is read back to you.  Please do not omit your suite or apartment number, etc, as this will also incur an additional $11.00 charge.  Asking us to track a package after non-receipt due to in incorrect or incomplete address given to us will also incur an additional $11.00 charge on your credit card.  Check your address before placing your order!
 

Cancellation of the order after an order has been placed and the customer's credit card has been charged.

• After an order is placed with us and the customer's card has been charged, there is a 5% cancellation fee on the original amount of the total order.  This fee covers the cost of processing the credit card and time spent processing and canceling the order.  This 5% cancellation fee is charged on all orders that are cancelled, regardless of the reason for cancellation, even if the reason for cancellation is "customer order error" (eg: customer ordered 2 products and only wanted 1 product, or customer ordered for wrong vehicle or year, etc)--no exceptions. The 5% cancellation fee is incurred on any cancelled order, other than a special order item which cannot be cancelled, any time after the "finalize order" button is pushed on our website and is incurred on the total amount of the order.
   

• If the carpet has already been manufactured for the order but has not yet shipped, there will be a 20% restocking fee on the product price**.
  **except in the case of a special order color or backing--in this case, the item will be shipped to the customer if it has already been manufactured (sometimes as quickly as several hours after the order has been placed), since there is no exchange, no return and no credit on a special order item.
   

• If the carpet has been manufactured for the order and shipped, there is a 20% restocking fee on the original product price and the original shipping charge is not returned (with the exception of a special order item). Customer will also be responsible for return shipping and must have obtained an return authorization number from Auto Interior and Upholstery by phoning during regular business hours (no emails, please).  All items returned without prior authorization will be returned at the customer's expense and no credit issued until prior authorization is obtained by customer. Once shipped a product cannot be cancelled.

Acceptable Methods of Payment

• We accept Visa, MasterCard and Discover credit cards only.  All credit cards used must have a billing address on file with your credit card company in the one of the 50 United States.  No foreign credit cards or credit cards with billing addresses outside of the 50 US states will be accepted.  We do not ship out of the 50 United States (no exceptions).
   

• We accept personal as well as business checks which are written on a bank inside the 50 US states. 
  We will deposit your check and wait for a full 7 days until your order is processed if a personal check or business check is used.
   

• No COD
   

• No money order or bank draft accepted

Carpet Returns

• Items to be returned must meet all criteria described in this section without exception. Please read and follow all criteria listed below in this section before phoning for an MRA (Merchandise Return Authorization) number.
  
  All items to be returned must be assigned an MRA number to be issued by Auto Interior and Upholstery.  To obtain an MRA number, please phone 800-780-2974 during regular business hours. Items returned without an MRA number will be rejected and returned to sender without a credit being issued.
   

• Inspect your product carefully upon receipt and if you have questions, phone 800-780-2974 during regular business hours before proceeding with any part of the installation. Dry fit all pieces before starting installation.  Once cut or altered, your product is not returnable for any reason. ALWAYS refer to our installation information before starting installation.
   

• All returns must be in original condition with absolutely no cuts, tears, alterations or marks of any kind in the product or any part of the product (if you ordered a set) to be returned. Once your product or any part of your product is cut or altered in any way, the product will not be returnable for any reason. If you ordered a set with more than one piece, all pieces/parts to that product that was ordered must be unaltered/uncut and returned.  Inspect your product carefully upon receipt and if you have questions, phone 800-780-2974 during regular business hours before proceeding with any part of the installation.
   

• Special order items are not returnable or exchangeable.
   

• All items deemed to be non-defective by the manufacturer after inspection will be subject to a 20% restocking fee without exception, there will not be any exchanges without incurring the restocking fee. Original shipping costs in this case are not returned and customer will be responsible for return shipping (you may use any method that you wish to return your product).
   

• In the unlikely event that a defective carpet is delivered to our customer, the customer will be required submit clear pictures of the precise areas that we ask for before a call tag will be sent to the customer free of charge. No exceptions in this matter. If picture is compelling, a call tag will be sent to customer free of charge to return the product to the manufacturer for inspection. If found by the manufacturer to be defective after inspection, Auto Interior and Upholstery will replace the product with the identical item, material type, part number and color as originally ordered by customer. Do not start installation or cut or alter your carpet, it will not be returnable for any reason after you do so.
   

• Any credit due (less restocking, shipping, etc) will be returned to original credit card that was used on initial sale.  Please update any expiration dates at the time you request an MRA number if needed. Credits are generally returned within 10 business days after receipt and inspection of the returned product by the manufacturer. If you have questions about your return, please contact us at 800-780-2974 during regular business hours. 
   

• Do not email with questions or request for a return or with questions about a product that you have received.  Instead, we ask that you phone 800-780-2974 during regular business hours with questions and to request a return.
   

• A call tag will only be issued if the following criteria are met:  First and foremost, the product must be without any cuts or alterations made by the customer. Customer must supply a picture of the product as requested by Auto Interior and Upholstery.  Picture must be clear and of the product in the manner requested by Auto Interior and Upholstery. Product then will be evaluated by the manufacturer.
  
  After evaluation by the manufacturer, after all of the above criteria are met, and if the product is deemed to be defective by the manufacturer a call tag is issued, the original product shipped to the customer will be required (no exceptions) to be returned in original condition (no cuts, or alterations made by the customer).  If a call tag is left by UPS/FedEx for the product due to the product not being made available for pickup at the time UPS/FedEx comes for pickup, it is the customer's responsibility to return the product within 10 business days. Customer must then attach the tag left for him/her and drop it off at the UPS/FedEx facility. If the original product is not returned after 10 business days after a call tag has been left, Auto Interior and Upholstery will charge the customer's credit/debit card for the product until the time that the original product has been returned in original condition (no cuts, or alterations made by the customer).
   

• Order will be automatically rejected and void if the "Bill To" country does not match the "ship to" country.  This means if the billing address (the address you receive the bill for your credit card) is outside of the 50 United States, your order will be automatically rejected without notification.

Shipping and Addresses

• PLEASE check the address you give us and contact us immediately if you have made an error or have omitted part of your address (such as an apartment number or a suite number). If we are given an incorrect shipping address by the customer and the product has already shipped, or the product is returned to the manufacturer due to an incorrect or incomplete address given at the time of the order, we will charge a reshipping fee to ship to the corrected address since the product was shipped to the address we were given. If the product has already shipped, but has not been delivered, we will assess a $15.00 fee to attempt to change the shipping address with FedEx.  There are no guarantees that an address can be changed and fee will still be charged if address cannot be changed and an attempt was made by Auto Interior and Upholstery to change it. If the product is not a special order item, we will try to contact you once by phone at the phone number you provided on your order, and if after 24 hours we do not hear from you, the product will be restocked with a 20% restocking fee by our manufacturer which is passed along to you when the credit is issued.  Also no shipping fees will be returned since we did ship to the address that we were given.
   

• Change of shipping address cost $15.00 once product has shipped. 
  If the address we are given at the time of the order is incorrect, and the order is a special order product, we will phone once in an effort to contact you.  No credit will be issued on a special order product, and after 30 days if we are not contacted, the product in question will be destroyed.
   

• All special order items must be shipped to the billing address of the credit card holder. We will not ship to any other address in the case of a special order.
   

• All orders over $200.00 will be shipped only to the billing address that your credit/debit card provider has on file at the time of the order. We do not ship to addresses outside of the 50 United States, without exception. Please be certain that the billing address information for your credit/debit card is current prior to placing your order, Auto Interior and Upholstery will not be responsible for lost packages due to an incorrect or incurrent billing information supplied on your order and you may incur more shipping fees or a restocking fee as a result in incurrent/incorrect billing information.
   

• If the product is not a special order item and has been refused by the customer, for whatever reason.  It will be returned to the manufacturer and as long as it has not been cut or altered, it will be restocked with a 20% restocking fee by the manufacturer. That 20% restocking fee will be passed along to our customer when the credit is issued.  No shipping fees will be returned since the product was manufactured for that particular order and shipped to the address on that order.  We will not attempt to divert the product back to the customer or attempt to change the address, and if the customer would like the product to be reshipped after it has been received back at the manufacturers, then an additional shipping fee will apply to the product without acceptation.
   

• If the product is a special order item and has been refused, for whatever reason.  No credit will be issued and we will not attempt to contact the customer.
   

• Please be aware that we reserve the right, in some cases, to ship to the billing address that you have entered on the order form without prior notification, the billing address that you have entered on your order form should be the exact address that your credit card/debit card company has on file for you. If you have moved, please do make sure that all of your billing information has been updated with your credit/debit card provider BEFORE placing your order online. You will not be notified of the change in shipping and Auto Interior and Upholstery will not be responsible for lost or returned packages due to incorrect billing information provided on the order form, so please be sure that you have your credit/debit card information updated with your provider prior to placing your order. In addition, if a product is returned due to incorrect or incomplete billing (or shipping address) you will be charged for any return service and additional shipping Auto Interior and Upholstery may incur due to an incorrect or incomplete billing address (or shipping address) on your order.
   

• Residents of Alaska and Hawaii
  We will ONLY ship to the billing address that your credit card company has on file for the credit/debit card that you use on your order (absolutely no exceptions) regardless of the shipping address that was placed on the order.  If your billing address is not current with your credit card company, please update it before placing your ordering.  Auto Interior will not be held responsible for lost articles due to billing address not being current with your credit/debit card company. 
   

• We do not bill shipping costs through any account other than our own.
   

• We do not accept orders that are to be shipped to or are from temporary addresses and we will not ship to hotel, motels or any other temporary addresses. This includes FedEx hubs/freight and UPS hubs/freight or any other known forwarding or shipping company.
   

• The products that we sell are meant only to fit the model years listed on our website for the models and makes listed on our applications, any other use outside of our listings will void all warranty, whether written or implied.  This includes any customer who orders a product for an application year, make or model outside of the listing on our website. Doing so will void all warranty of fit and return, whether written or implied, and the product shall be deemed a special order item and will be non-returnable and non-exchangeable regardless of the circumstances.  Application guides are meant to be our customer's guide to what a product will fit.  Please do not assume that the products that we offer will fit a different year, make, model or body style other than what we have listed, they will not.  A 5% cancellation fee will also apply if order is cancelled.

Auto Interior and Upholstery reserves the right to refuse service to anyone.

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