puts the utmost
pride in workmanship and sells only the highest quality products. However,
if for some reason you find it necessary to exchange a product, you must follow
these instructions:
First and foremost, the product to be exchanged must be in original condition. There cannot be any holes (this includes hog ring holes on leather seat covers), tears, marks, cuts or soil of any kind on the product to be exchanged. This applies to all products, even if an incorrect product is shipped to you--Do Not Cut Or Alter Product In Any Way--it will not be returnable. A product that has been altered or cut cannot be returned, even if an incorrect product was shipped to you and you cut or altered it. Be certain that you dry fit the product you have purchased, as specified in the installation instructions for your specific product listed below and on the website, before you cut or alter it. No refunds on altered products. ALWAYS inspect the product you receive before starting installation. When you receive your product, look at the tag on the box and make sure you received the year, make, model and the color you ordered before starting any installation.
Professional installation is advised for all products. Products that have not been installed professionally may have their warranty voided. Improper installation will void warranty on all products. See "Carpet Installation Instructions" and "Seat Cover Installation Instructions" for installation information before you install your product. Do not cut (including hog ring holes on seat cover sets) or alter products in any way until you are certain that the product you have received is the correct product. Do not dispose or cut your old seat covers until you have made sure you have the correct seat cover set and your new seat cover set is completely installed. If cut or altered, your new product will not be returnable for any reason.
All exchanges or returns must have prior approval from Auto Interior and Upholstery. No product will be accepted for exchange or return without prior authorization. Customer must phone for exchange instructions, please do not e-mail with questions or problems. Within one hour after order is placed, ACC original carpet colors cannot be changed without incurring restocking fee. If you have ordered a special order or non-original carpet color it cannot be changed after one hour since product is already in production. Special order and non-original carpet colors are not returnable and not exchangeable under any circumstances.
If you wish to exchange a product, the product to be exchanged must be in it's original box, and the complete set (if the product is ordered as a set) all must be received within 10 days of customer's receipt of product. Absolutely no exchanges (or returns) will be accepted after 30 days of order date, no exceptions (even if you, the customer, have received prior authorization, but failed to exchange or return the product within the 30 day period.) If you have authorization for a return, please exchange your product promptly. If you would like Auto Interior and Upholstery to send a UPS call tag to pick up your product to be exchanged (pick up and delivery are limited only to the address that product was delivered to originally, without exceptions), an additional $10.00 fee will be charged to your credit card plus the additional shipping charges. However, if you are returning a defective product there will not be a fee for this service or additional shipping charges.
ALL items that are returned that have been cut or altered, regardless of whether or not prior authorization was issued under false pretenses, will be destroyed upon receipt, without notice to the customer. Do not return products that have been cut, altered or glued, you will not receive a credit or exchange under any circumstances. ALL unauthorized returns (including, but not limited to, special orders on any product, special order colors on carpet, or any product without prior authorization and a return authorization number has not been issued from Auto Interior and Upholstery) will be shipped back to the customer without notification, at the customer's expense, no exceptions. ALL items that are refused by the customer, regardless of reason, are subject to a 20% restocking fee on the original product price and shipping charges will not be returned. Do not mail product directly to the manufacturer without contacting Auto Interior and Upholstery for return authorization number. Auto Interior and Upholstery will not give refunds or exchanges for any product mailed directly to the manufacturer without prior MRA number, customer will be responsible for retrieving product from the manufacturer at customer's expense, or after 30 days, if product is not retrieved from the manufacturer by the customer, it will become the property of the manufacturer--no return or replacement will be issued directly from the manufacturer. No return or replacements will be issued by Auto Interior and Upholstery if product is mailed directly to manufacturer, no exceptions.
In the unlikely
event of a part being manufactured incorrectly on leather or leatherette/simulated
leather seat covers, Auto Interior and Upholstery
reserves the right to repair the original part that was shipped to the customer.
Customer must contact Auto Interior and Upholstery of incorrect or defective
part within 10 days of receipt by phone. Item may be picked up for inspection or
returned at the customers expense.
It will then be determined by the manufacturer if the said "defect" will impact
the product after installation. If the said "defect" will impact the
product after installation, it is up to Auto Interior and Upholstery's
discretion to repair the said piece or replace it. Customer must return the complete part
in question without alterations, cuts, glue, etc.
Once the part(s) to be repaired (or in the case of an incorrect or defective
part being reshipped) has been corrected, the product will be shipped only by normal UPS ground, any shipping
other than UPS ground that is requested by the customer will be at the expense of the customer.
Exchanges will be for items identical to original order only, no color changes,
etc allowed. A credit will be issued only after the original product (in
unaltered, new condition) is
received, found to be defective or incorrect, and found to be without cuts or alterations,
glue, etc that were made by the customer or customer's installer. No money
will be returned to customer for altered products, or products that have been
cut or glued, etc in any way. Auto Interior and Upholstery is not
responsible for labor that customer may have hired to install seat covers.
If there is an installation problem, customer must deal with the installer/agent that
they have hired. It is advised that you hire an installer only after you
have asked for references and thoroughly check out your installers policies and
warranty against workmanship and errors during installation.
Please note: On leather and simulated leather seat covers, please be sure that
your vehicle has the factory stock seats. The seat covers that we sell
fit factory stock seats only. If your seats have been replaced or
switched with another year, make or model vehicle these seat covers will not fit
your vehicle. The customer is responsible for providing accurate and
correct vehicle seating information. In the event that the customer places
an order and finds that the seats have been replaced or switched with another
year, make or model vehicle, seat covers will only be replaced at an
additional cost to the customer (the list price of new seat covers as priced on our
website, no discount or exchange) and Auto Interior and Upholstery will not be responsible for any
replacement cost, including return shipping and the cost of shipping new covers
to the customer. Since all seat covers are special order items, the originally
ordered seat covers will not be accepted for return, exchange or refund. There is no exception to this rule.
All product returns are subject to a 20% restocking fee on the original product price (with the exception of a special order item), and the original shipping charges will not be returned. These fees will be deducted from the original price before a credit is issued. Original shipping charges, and any additional shipping charges incurred by Auto Interior and Upholstery will not be returned.
Please be certain that you order the correct vehicle year, vehicle model and color
for your specific vehicle before placing your custom or special order.
Custom or special orders (including, but not limited to, all seat covers and custom
or special order color(s) on carpet/seat covers, embroidery on
seat covers and custom inserts, floor mats with embroidery) on any item are not returnable or exchangeable.
On sale items and on all special order items, all sales are final.
Custom or special colors on carpet (colors not suggested as original by the
manufacturer for that particular year vehicle. Molded vinyl floor coverings on
some model vehicles.) are special (custom) orders and not returnable or exchangeable
(No
Exceptions). Mass backing on most vehicles is also a special order item. One hour after order is placed, no color changes on ACC original
carpet colors will be made on
carpet without incurring a restocking fee. Please ask representative if the color you choose for
your carpet is original to that year, make and model vehicle. Special order
(non-manufacturer suggested original colors or mass backing) carpet colors cannot be changed after one hour of placing
your order since your product is already in production and is being manufactured
specifically for your order. In the unlikely event that a special order
item is defective, it will be replaced only by the exact color and item number
as the order was originally replaced. No color changes will be made on a
defective special order item.
The sales representative may suggest a manufacturer's suggested carpet color for your vehicle's
carpet. However, the customer should look at the suggested color on our
color chart and make the final decision whether it is the color in their
vehicle. Manufacturer's suggested carpet colors that are
received by the customer will still be subject to a 20% restocking fee if
customer wishes to return or exchange because of color choice. If you feel
that the manufacturer's suggested carpet color is not what you have in your
vehicle, simply send a color sample to Auto Interior and Upholstery so that we
can match it up for you prior to the sale.
Colors vary
from dye lot to dye lot. There may be a + or - 5% dye lot change. With leather, grain and color may vary from dye lot to
dye lot and from hide to hide. Also, the age of the original product, soil, sun
fading, and various other factors make it impossible for a perfect color match,
even on leather samples supplied by Auto Interior and Upholstery due to dye lot
variance. Auto Interior and Upholstery is not responsible
for color variations (even on supplied leather samples due to dye lot
variations, online sample pictures included) and product will
therefore not be
returned solely because of the color--no exceptions. If you have a
question about the best color choice for your product, please mail a sample (dye
lots will vary even on samples that are mailed to customer) of your existing carpet or
seat cover to: Auto Interior and Upholstery, 3508 Upland Ave, Lohrville,
IA 51453. Our expert staff will then be able to match up the closest
and best color for your product.
Auto Interior
and Upholstery takes pride in it's highly trained and helpful sales personnel,
who answer all questions to the best of their ability and knowledge.
However, this
return policy will supersede all allegations, expressed or implied, by sales
personnel.
Auto Interior and Upholstery will not be responsible for any charges incurred by
the customer for installation of any product, regardless of the reason.
We do not sell to any individual or company with a credit card billing address outside of the United States and we do not ship outside the 50 US states. All orders deemed to be fraudulent by Auto Interior and Upholstery will be void without notification to the person who placed the order. All orders must be accompanied by a working US telephone number of the actual credit card holder.
On "sale" items,
cut yardage for fabric or carpet, custom work and on all special order items all sales are final.
In the event that a product is returned that has been cut, glued or altered in
any way, the product will not be returned to the customer. Instead, it
will be destroyed upon receipt without notice to the consumer
who returned it. No product that has been cut or altered in any way is
returnable or exchangeable and all products are inspected upon receipt to ensure
that no altered product is returned. No return or exchange will be given on any
item that has been cut, glued, installed or altered in any way and we do not
issue return authorization numbers knowingly to any consumer who has done so to
his/her product.
In
the event that additional charges are incurred by Auto Interior and Upholstery's
merchant account due to a fraudulent act or misrepresentation by a customer, the
additional charges will be charged to the customer. Once a custom or
special order is placed and processed, it cannot be cancelled, refused or
returned.
**Please be aware that occasionally we do have misprints and errors on our website,
we are only human after all, and no malice or misrepresentation is intended. We regret
any inconvenience. We will not, however, honor any errors
printed on our website, whether the error is in the description or price.
Auto Interior and Upholstery will not honor any error or misprint, and will not be held accountable
for any errors on our website regardless whether they are on the description
or price. Therefore, no return shipping will be paid by Auto Interior and Upholstery on any
orders due to misprints or errors on our website on non-defective products or any other product
or products ordered at the same time. A non-defective product is a product
that has no physical defects in the molding aspect of the product (in regard to
carpet) or the sewing of the product (in regard to seat covers) as it pertains
to the specific year, make and model that the product was ordered and
manufactured for.
Samples Sent To Us
Any sample sent to us will not be
returned. Please do not send floor mats, door panels, etc as they will not
be returned. We are
not responsible for returning any item shipped to us. If the customer has
shipped such an item to us, it is the customer's responsibility to send return
shipping. We will not pay return shipping for any item that is shipped to
us for sample purposes. We are not responsible for any lost items.
Cancellation of the order after an order has been placed and the customer's credit card has been charged.
After an order is placed with us and the customer's card has been charged,
there is a 5% cancellation fee on the original amount of the total order. This
fee covers the cost of processing the credit card and time spent processing and
canceling the order. This 5% cancellation fee is charged on all orders
that are cancelled, regardless of the reason for cancellation, even if the
reason for cancellation is "customer order error" (eg: customer ordered 2
products and only wanted 1 product, or customer ordered for wrong vehicle or
year, etc)--no exceptions.
If the carpet has already been
manufactured for the order but has not yet shipped, there will be a 20%
restocking fee on the product price**.
**except in the case of a special order color or backing--in this case, the
item will be shipped to the customer if it has already been manufactured
(sometimes as quickly as several hours after the order has been placed), since
there is no exchange, no return and no credit on a special order item.
If the carpet has been manufactured for the order and shipped, there is a 20% restocking fee on the original product price and the original shipping charge is not returned (with the exception of a special order item). Customer will also be responsible for return shipping and must have obtained an return authorization number from Auto Interior and Upholstery by phoning during regular business hours (no emails, please). All items returned without prior authorization will be returned at the customer's expense and no credit issued until prior authorization is obtained by customer.
Acceptable Methods of Payment
We accept Visa, MasterCard
and Discover credit cards only. All credit cards used must have a
billing address on file with your credit card company in the one of the 50
United States. No foreign credit cards or credit cards with billing
addresses outside of the 50 US states will be accepted. We do not ship
out of the 50 United States.
We accept personal as well as
business checks which are written on a bank inside the 50 US states.
We will deposit your check and wait for a full 7 days until your order is
processed if a personal check or business check is used.
No COD
No money order or bank draft
accepted
Shipping and Addresses
PLEASE check the address you
give us and contact us immediately if you have made an error
or have omitted part of your address (such as an apartment number or a suite
number). If we are given an incorrect shipping address by the customer and
the product has already shipped, or the product is returned to the
manufacturer, we will charge a reshipping fee to ship to another address
since the product was shipped to the address we were given. Please be aware
that our manufacturer will no longer try to correct the address once the
package has shipped and will not attempt to divert the package to a new
shipping address and the package will be returned to them once UPS has
deemed it undeliverable. If the product is not a special order item,
we will try to contact you once by phone at the phone number you provided on
your order, and if after 24 hours we do not hear from you, the product will
be restocked with a 20% restocking fee by our manufacturer which is passed
along to you when the credit is issued. Also no shipping fees will be
returned since we did ship to the address that we were given.
If the address we are given
at the time of the order is incorrect, and the order is a special order
product, we will phone once in an effort to contact you. No credit
will be issued on a special order product, and after 30 days if we are not
contacted, the product in question will be destroyed.
If the product is not a
special order item and has been refused by the customer, for whatever
reason. It will be returned to the manufacturer and as long as it has
not been cut or altered, it will be restocked with a 20% restocking fee by
the manufacturer. That 20% restocking fee will be passed along to our
customer when the credit is issued. No shipping fees will be returned
since the product was manufactured for that particular order and shipped to
the address on that order. We will not attempt to divert the product
back to the customer or attempt to change the address, and if the customer
would like the product to be reshipped after it has been received back at
the manufacturers, then an additional shipping fee will apply to the product
without acceptation.
If the product is a special order item and has been refused, for whatever reason. No credit will be issued and we will not attempt to contact the customer.
Auto Interior and Upholstery reserves the right to refuse service to anyone.
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